Cancellation & Refund Policy

Where a client cancels before substantive work or personalised service preparation has begun, payments received will generally be refundable.

Any genuine non-recoverable third-party project cost specifically incurred with the client's knowledge may be deducted where legally appropriate.

Advances are not automatically non-refundable.

Where work has begun, refunds will be considered fairly based on:

• work already completed
• material already delivered
• reasonable time already spent
• agreed project milestones
• genuine non-recoverable third-party costs

Only the portion reasonably attributable to work performed or legitimate costs should be retained, subject to applicable law.

Normal payment structure: 50% before work begins, 50% before final delivery.

If cancellation occurs before substantive creative work begins, the applicable unused amount will normally be refunded.

If work has already started, the amount corresponding to work reasonably performed may be retained and any appropriate unused balance refunded.

Once an agreed final custom project has been completed and delivered, payment is ordinarily not refundable merely because the client later changes their preference.

This does not affect rights relating to genuine deficiencies or rights provided by applicable law.

Normal payment structure: 50% before work begins, 50% before final delivery.

If cancelled after writing, editing, formatting, cover creation or another agreed activity begins, the amount corresponding to work actually performed may be retained.

Any appropriate unused balance should be refunded.

Completed/accepted customised manuscript and design work is ordinarily non-refundable except for genuine service deficiencies or where applicable law provides otherwise.

Numerology services are normally paid 100% before the consultation/report preparation begins.

Where cancellation occurs before personalised preparation begins, a refund or rescheduling may be offered.

Where substantial personalised preparation has already occurred, any refund may be adjusted reasonably to reflect work performed.

A completed consultation is ordinarily non-refundable except where there is a genuine service deficiency or applicable law requires otherwise.

Once a personalized report has been substantially prepared or delivered, the service is generally not refundable simply because the customer changes their mind.

Errors attributable to One Soul Many Worlds will be reasonably corrected.

Incorrect output caused by incorrect information supplied by the client does not automatically create a right to a refund, though reasonable correction may be offered.

Where reasonable and possible, rescheduling may be offered instead of cancellation.

Availability cannot always be guaranteed.

If One Soul Many Worlds is unable to provide a confirmed paid service and no reasonable alternative or rescheduling is accepted, the unused portion of amounts received will be refunded.

No cancellation penalty is imposed on the customer where the service is cancelled by One Soul Many Worlds.

Where a paid service is materially different from the agreed scope, materially deficient, or not delivered for reasons attributable to One Soul Many Worlds, an appropriate remedy may include:

• correction
• re-performance
• replacement deliverable
• partial refund
• full refund where appropriate

The appropriate remedy depends on the circumstances and applicable consumer law.

Approved refunds will ordinarily be returned using the original payment method or another mutually agreed lawful method.

Approved refunds should be initiated within a reasonable period.

Banks or payment providers may require additional processing time.

Send the request to: support@onesoulmanyworlds.com

Include where relevant:

• name
• service
• project/booking details
• payment reference
• reason for request

We aim to acknowledge genuine consumer complaints/refund requests within 48 hours where reasonably possible and work toward resolution within 30 days.